Customer Feedback

As one of the measurements of the performance of the quality management system, BTI collects feedback from its customers to determine the level of satisfaction with BTI’s goods and services. Customers are encouraged to provide feedback, and may do so by any of the following methods.

Customers may complete a long-format survey. A link to BTI’s survey form is provided below.  The survey template contains a button for e-mail submission of a completed form.

Customer Survey – Sales

Customers may respond to the following question by e-mail:

How likely is it that you would recommend BTI to a friend or colleague?  Please rank us on a scale of 0 to 10 (0 being “Not likely at all” and 10 being “Extremely likely”).

Customers may also provide comments using the information found on the Contact Information page.